Property Manager |Tenants have hundreds of excuses for why they can’t pay rent or can only make a partial payment. When you only accept cash, check, or money order for rent payments tenants find it easy to try to haggle their way into an extension on rent. When you accept online rent payments from tenants, they start to run out of excuses for why they can’t pay rent on time. There are certain excuses that online portals help to squash.
1. Money Related Excuses-Tenants will tell you dozens of different stories about why they didn’t have the money for rent. From other bills being too high to a child or family member falling ill, or the government being late on payments, a tenant that doesn’t have the money will want you to empathize. Online portals help tenants to manage their money better because they can make small payments throughout the month to try to get ahead after their rent is paid and they can track their rent through their online account.
2. Transportation-Related Excuses-The check got lost in the mail. The money order got wet in the mailbox. My car broke down, and I couldn’t’t make it into the office. It’s snowing outside, and the roads are bad. Tenants who rely on someone physically taking their rent payment to another location can always use transportation as an excuse. Online rent payments make it easy for tenants to pay from the comfort of their home or even from their phone while on the go.
3. Confusion on Due Dates-Some tenants will tell a property manager that the reason they are late on rent is that they were confused on the due dates, rent amount, or any other fees that they owe. This is a common excuse for new tenants especially. Online rental portals can send reminders to tenants about when rent is due and how much the tenant owes. Paying rent online and having a tenant account eliminates confusion on the details of rent.
If you are ready to take your rental property business to a new level with a property manager that can manage rentals contact Scott Properties.