When you work in Charleston property management, customer service is one of the most important parts of the job. If tenants and potential renters believe that a Charleston property management company has poor customer service, they won’t rent from them, which means that property owners will not be receiving rent payments.
Here are the best ways to ensure your Charleston property management company will provide the best customer service to your tenants and owners:
Response Time– When tenants and owners aren’t getting responses to their calls, emails, or text messages, it reflects very negatively on your Charleston property management company. All people want to be heard and know that their concerns are valid, especially people who are relying on you to keep their property safe and valuable.
Value– Part of how people perceive your customer service depends on how valuable they believe your service is. Are they getting the best bang for their buck? Does the rent live up to the property and neighborhood value? Is the property manager reliable, trustworthy, and knowledgeable? If owners feel like they aren’t getting what they are paying for, they may not want to continue working with the Charleston property management company.
Professionalism– A great property manager needs to be professional and run their business in accordance with state and local laws and ordinances. A professional property manager ensures quality tenants, a great maintenance team, has a great response time and offers a valuable service. If a property manager does not seem professional, a tenant or owner is more likely to rate their customer service poorly.
Customer service is important to your Charleston property management company because it is one of the factors that people will respond to when filling out reviews on Yelp, Angie’s List, Facebook, your business website, and Google, among other places.